Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Games are based on chance or other factors, and previous results do not determine future outcomes. A winning streak does not mean that another win is due, while a loss does not create an obligation or opportunity to continue playing. Treat every wager as an entertainment expense and decide your limits before you start.

Only gamble with money that you can afford to lose after essential costs such as rent or mortgage payments, food, bills, transport and other commitments have been covered. Never use borrowed money, money set aside for important expenses or funds needed by your family. Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to recover from a previous loss.

Practical habits for safer play

• Set a personal spending limit before you play and keep to it.
• Set a time limit so that gambling does not take over other activities or responsibilities.
• Take regular breaks and step away from the game when your planned session ends.
• Keep gambling separate from household finances and everyday spending.
• Do not chase losses by increasing your stakes or playing for longer.
• Avoid using gambling to manage stress, loneliness, boredom or difficult emotions.
• Do not gamble on behalf of another person or allow another person to use your account.
• Keep your account details and payment information secure.
• Review your gambling activity from time to time and consider whether it remains affordable and enjoyable.

A budget can help you make an informed decision. Consider the amount you are prepared to spend over a day, week or month, and include all gambling activity rather than looking at one game or session in isolation. If a limit is reached, stop playing rather than trying to change the limit to continue.

Tools to help manage your play

Depending on the account features and requirements that apply to your account, safer gambling tools may help you control how much time and money you spend. These tools are designed to support your decisions, but they work best when used before gambling begins. Read the information shown in your account carefully and choose settings that reflect what you can genuinely afford.

Deposit and spending limits

Where available, a deposit or spending limit can restrict the amount added to or used from your account during a selected period. Set a limit that fits your personal budget, not an amount based on your hoped-for winnings. A limit should be viewed as a maximum, not a target. If you find yourself repeatedly increasing a limit or trying to work around it, stop gambling and seek support.

Time reminders and breaks

Time can pass quickly during online play. Where available, session reminders can help you check how long you have been active and how much you have spent. A short break can provide an opportunity to review your decisions, attend to other responsibilities and decide whether you still want to continue. You can also create your own reminders using a phone, calendar or other personal tool.

Temporary breaks and self-exclusion

If you want to stop gambling for a period, you may be able to request a temporary break or self-exclusion through the account or support process available on the website. Self-exclusion is a stronger step intended for people who want to prevent themselves from accessing gambling services for a chosen period or until further review. Do not open another account or ask another person to gamble for you during a break or self-exclusion period.

If you decide that you need a break, act promptly. You can stop using the website, sign out of your account, remove saved payment details where appropriate and avoid promotional messages or gambling content that may encourage you to return. If you need help locating an available control, use the support channels displayed on the website.

Recognising when gambling may be a problem

Gambling can become harmful gradually. You may not notice a problem until it affects your money, relationships, work or health. It is worth pausing and reviewing your behaviour if gambling feels difficult to control, takes up more time than planned or causes worry and conflict.

Warning signs may include

• Spending more money or time gambling than you intended.
• Trying to win back losses by placing larger or more frequent bets.
• Feeling restless, irritable or anxious when you cannot gamble.
• Hiding gambling activity, losses or transactions from people close to you.
• Borrowing money, selling possessions or missing bills to fund gambling.
• Using money intended for rent, food, bills or other essential needs.
• Losing interest in work, study, family, friends or activities you previously enjoyed.
• Gambling to escape personal problems or to change your mood.
• Making repeated promises to stop or cut back but finding it difficult to do so.
• Feeling guilt, shame, stress or distress after gambling.

One sign does not provide a diagnosis, but it is a reason to take your concerns seriously. You do not need to wait for gambling to cause a major problem before asking for help. Speaking with someone early can make it easier to understand what is happening and decide what practical steps to take.

Steps you can take now

1. Stop gambling for the moment and move away from the website or app.
2. Write down recent deposits, wagers, withdrawals, time spent and any money owed.
3. Tell a trusted person what is happening and ask them to support your plan.
4. Use available account limits, breaks or self-exclusion options.
5. Contact an Australian gambling support service or a qualified health professional.
6. If gambling has caused financial stress, seek independent financial counselling before borrowing more money.

You can also encourage someone else to seek help if you are concerned about their gambling. Choose a private time, speak calmly and focus on what you have observed rather than making accusations. You cannot control another person's choices, but you can offer support, protect shared finances where appropriate and suggest professional assistance.

Support, age requirements and account safety

If you are worried about your gambling, support is available in Australia through gambling counselling and other health services. Australian Gambling Help Online and local support providers can offer information, counselling and practical guidance. You may also speak with your doctor, mental health professional, financial counsellor or another trusted service. If gambling has contributed to immediate danger, serious distress or thoughts of self-harm, contact emergency services or an urgent crisis support service in your area.

Gambling is for adults only. Do not allow anyone under the applicable legal age to access, view or use your account. Keep your login details private, use appropriate device security and supervise shared devices if children or other young people may be able to access them. If you believe a young person has used your account, stop play and contact the support team through the channels provided on the website.

Joe Fortune Casino may apply identity, age, account and payment checks as required by applicable law and operating requirements. You must provide accurate information, maintain control of your account and use payment methods that belong to you. These measures help protect customers and support the integrity of the service, but they do not remove the need for you to manage your own gambling responsibly.

Getting help with your account

If you want to discuss a break, self-exclusion, account limits or a concern about your gambling, use the customer support options displayed on the Joe Fortune Casino website. Do not send sensitive information through an unverified channel. Support staff may explain the options available to you and the steps required to apply them, but they cannot guarantee gambling outcomes or recover losses.

This page provides general responsible gaming information and does not replace professional medical, legal or financial advice. Rules, account features and support arrangements may change to reflect applicable requirements. Check the current information on the website before making a decision, and contact an appropriate Australian support service if you need personal advice.