Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Joe Fortune Casino in relation to your use of the website, your player account and the games and services made available through the website. They apply to all visitors, registered players and other users. Additional rules may apply to particular games, promotions, payment methods or services. Those rules will form part of these Terms & Conditions when they are displayed or made available to you.

By visiting the website, creating an account, making a deposit or playing a game, you accept these Terms & Conditions and any applicable additional rules. If you do not agree with them, you must not use the website or its services. You should keep a copy of these terms for your records and review them each time you use the website, as they may be updated from time to time.

The website is intended for people who are legally entitled to access online gambling services in the place where they are located. You are responsible for checking the laws that apply to you before using the website. Access may be restricted in some countries, regions or circumstances. Joe Fortune Casino does not invite or permit you to use the website where doing so would be unlawful.

Changes to these terms

Joe Fortune Casino may amend, replace or update these Terms & Conditions when reasonably necessary, including to reflect changes to the website, games, payment arrangements, legal requirements or business practices. The latest version will be published on the website. Any change will normally apply from the date stated or, where no date is stated, from publication. If you continue to use the website after an update, that use will generally indicate acceptance of the revised terms. If you do not accept a change, you should stop using the website.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any right or remedy that cannot lawfully be excluded, restricted or modified, including rights that may apply under Australian consumer protection law.

2. Eligibility, registration and account security

You must be at least 18 years old and meet all other legal eligibility requirements applicable to you before opening or using an account. Joe Fortune Casino may ask you to confirm your age, identity, location or other eligibility information. You must provide information that is accurate, complete and current, and you must update it if it changes.

Only one account is permitted per person unless Joe Fortune Casino expressly agrees otherwise. You must not open an account for another person, operate an account on behalf of another person or allow another person to use your account. Accounts must not be created using false information, misleading details or another person’s identity.

You are responsible for keeping your login details confidential and for all activity carried out through your account, except where the activity resulted from a proven security failure that was not caused by you. Do not share your password, payment credentials or account access with anyone. Tell Joe Fortune Casino as soon as possible if you believe your account has been accessed without permission, your password has been lost or your information may have been compromised.

You must not use the website for illegal activity, fraud, money laundering, terrorist financing, identity misuse or any other prohibited purpose. You must not use automated software, bots, scripts, scraping tools or other technology designed to interfere with the website or obtain an unfair advantage. You must also not attempt to bypass location, age, identity, security or account controls.

Verification checks

To protect players and meet applicable compliance obligations, Joe Fortune Casino may carry out identity, age, address, payment, source-of-funds or other verification checks. You may be asked to provide documents or information that reasonably supports these checks. Account features, deposits, withdrawals or gameplay may be limited while verification is incomplete.

Documents must be genuine, readable, valid and supplied by the person to whom they relate. If requested information is not provided, cannot be verified or appears inaccurate, Joe Fortune Casino may delay or refuse a transaction, restrict an account, suspend access or take other action permitted by these terms and applicable law.

Account closure

You may ask for your account to be closed at any time by using the account tools or the available support process. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, verification, misuse or disputes. If an account is closed because of responsible gambling concerns, you must not attempt to create another account to avoid that closure.

3. Games, deposits, withdrawals and promotions

Games must be played in accordance with the instructions and rules shown on the website. Before starting a game, you should check the relevant game information, stake options, winning combinations and any other displayed conditions. You are responsible for confirming your selections before submitting a wager. Game results are determined by the applicable game system and recorded information. Where a game uses randomised outcomes, those outcomes cannot be predicted or guaranteed.

You should only deposit money that you can afford to lose. Deposits must be made using a payment method that you are authorised to use and that belongs to you, unless an alternative arrangement has been expressly approved. Joe Fortune Casino may reject, reverse or review transactions where there are security, compliance, technical or other legitimate concerns.

You must not use the website to move money between people, conceal the source of funds or carry out a transaction unrelated to genuine use of the gaming services. Payment providers may apply their own terms, fees, processing rules or restrictions. You are responsible for checking those conditions before choosing a payment method.

Withdrawal requests may be subject to account verification, payment checks, legal requirements, fraud prevention procedures and any conditions displayed at the time of the request. Joe Fortune Casino may return funds using an approved method and may request further information before processing a withdrawal. You should ensure that your account and payment details are correct. Any applicable transaction charges, currency conversion costs or third-party fees may be your responsibility where permitted.

If a technical error, processing error or obvious mistake affects a balance, wager, game result or transaction, Joe Fortune Casino may correct the error and take reasonable steps to restore the position that would have applied without the error. If you notice an incorrect balance, duplicated credit or other unusual activity, you must not use the amount and should report it through the available support process.

Promotions and bonus offers

Promotions, bonuses, free plays and other offers are subject to the specific promotional terms displayed with the offer. Those terms may include eligibility requirements, registration steps, qualifying deposits, game restrictions, wagering conditions, expiry rules, maximum or minimum values and withdrawal conditions. You should read the applicable promotional terms before accepting or using an offer.

Unless the promotional terms say otherwise, offers are intended for one person, one household and one account. Joe Fortune Casino may withdraw, cancel or refuse an offer where it has been obtained through error, abuse, collusion, fraud, multiple accounts or conduct intended to defeat the purpose of the promotion. A promotion may also be changed or ended where reasonably necessary, subject to applicable law and any mandatory rights.

If a promotion is cancelled or removed, any related bonus balance, winnings or other benefit may be reviewed in accordance with the applicable promotional terms. Cash funds that are not affected by the issue will be handled in line with these Terms & Conditions and applicable law.

4. Responsible gambling, privacy and acceptable use

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. There is no guaranteed strategy for winning, and losses can occur. Set a budget before you play, keep track of the time and money you spend, and never gamble with money needed for everyday living, bills or other commitments.

Responsible gambling tools and support options may be available through the website. Depending on the service, these may include deposit limits, session controls, time reminders, cooling-off arrangements or self-exclusion. You should use the controls that are suitable for you and seek independent help if gambling is becoming difficult to manage. If you ask to be self-excluded or to close an account for responsible gambling reasons, you must not attempt to avoid the restriction by opening another account.

Joe Fortune Casino may take steps to identify and respond to signs of harmful gambling, underage access, fraud or other risk. This may include contacting you through the details held on your account, applying limits, refusing certain activity, suspending access or directing you to support resources. These steps may be taken to protect you, other people or the integrity of the services.

Privacy and personal information

Personal information is handled in accordance with the applicable privacy notice and privacy laws. Information may be collected and used to create and manage your account, process payments, verify identity and age, provide customer support, operate games, prevent fraud, meet legal obligations and improve the website. Information may also be shared with service providers, payment partners, verification providers, professional advisers or authorities where reasonably necessary and permitted or required by law.

You should ensure that the information supplied to Joe Fortune Casino is accurate and that you have permission to provide any information relating to another person. The website may use cookies and similar technologies for security, functionality, preferences, analytics and communications. Further information about these practices will be set out in the applicable privacy or cookie information.

Acceptable website use

You must use the website responsibly and in accordance with the law. You must not upload harmful code, interfere with servers or networks, test or defeat security measures, copy protected content without permission, impersonate another person, harass other users or use the website in a way that could damage its operation or reputation. You must not attempt to gain unauthorised access to accounts, systems or information.

5. Availability, suspension, disputes and legal information

Joe Fortune Casino aims to keep the website and services available, but continuous availability cannot be guaranteed. Access may be interrupted, limited or withdrawn for maintenance, updates, security reasons, technical faults, third-party failures, changes in law or other circumstances outside reasonable control. Game availability may differ according to location, device, account status or other applicable requirements.

Joe Fortune Casino may suspend, restrict or close an account where reasonably necessary to protect the website, players or payment systems, or where there is suspected fraud, misuse, a breach of these terms, failed verification, unlawful activity or a responsible gambling concern. Where appropriate, an explanation may be provided, although information may be withheld where disclosure could interfere with security, investigation or legal obligations.

You should raise questions or complaints through the support options made available on the website. Provide enough information for the matter to be investigated, such as the relevant account details, transaction information, date, game or promotion involved and a clear description of the issue. Do not include unnecessary sensitive information. Complaints will be reviewed in accordance with the applicable internal process and legal requirements.

These Terms & Conditions are intended to be read consistently with the laws that apply to the services and to your use of the website. Any dispute should first be raised through the available support process. If a matter cannot be resolved, you may have access to external complaint, consumer protection or dispute resolution options available under applicable law. Nothing in these terms prevents you from exercising a right that cannot lawfully be limited.

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be read down or removed only to the extent necessary, and the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived. Provisions that are intended to continue after account closure, including those concerning transactions, liability, privacy, disputes and misuse, will continue to the extent permitted by law.

If you need clarification about these Terms & Conditions, please use the contact or support channel shown on the Joe Fortune Casino website. Always refer to the current version published online before using the services.